General terms and conditions


The prices of our products are indicated in Euros, inclusive of VAT (19.6%) and exclusive of any contribution to costs.
packaging and shipping costs.
All orders, whatever their origin, are payable in Euros. reserves the right to modify its prices at any time, but the products will be
invoiced on the basis of the rates in force at the time orders are registered (under the following conditions).
subject to availability).

Products remain the property of until full payment has been received.
a) On the Internet*:
b) By post: Your order form must be accompanied by a cheque in Euros for the amount of
exact order amount payable to:
To protect us against Internet fraud, has set up the
following measures :
– Recording of your IP address, as well as the exact date and time of the transaction.
This unique and formal identification is contractually binding. Of course, if you
have no intention of wrongdoing, these elements will remain confidential.
– Any attempt at fraud, regardless of the amount or origin of the fraud, will be prosecuted.
criminal proceedings (filing of a complaint with the Public Prosecutor).
République du Tribunal de Nanterre). All data collected about you
will then be forwarded to the Public Prosecutor’s Office for investigation.
– Reminder of the terms of Article 313-1 of the French Penal Code:
“Fraud is the act, either through the use of a false name or capacity, or through the abuse of a false position, of misrepresenting one’s position.
or by the use of fraudulent manoeuvres, to deceive a natural or legal person.
or to the detriment of a third party, to hand over funds, goods or services to a third party.
or property, to provide a service, or to enter into an obligatory or other transaction.
Fraud is punishable by five years’ imprisonment and a fine of 375,000 euros.”
By validating the order, the Buyer fully and unreservedly accepts the present Terms and Conditions.
General Sales Conditions. The data recorded by constitute proof of
all transactions between and the Buyer. systematically confirms the order by email (if entered) and the
validity of your payment made online via our secure solution (CREDIT AGRICOLE).
If a product is unavailable after the order has been placed, the Buyer will be informed by email.
or by telephone for out-of-stock items. The buyer will then have 48 hours (excluding weekends and
holidays) to request the cancellation of his order by contacting us By E-mail Contact us
On receipt of your payment, delivery takes about 2 days, excluding weekends and public holidays.
subject to stock availability for mainland France.
Products are systematically dispatched to the Buyer’s address, given during the order process.
ordering process.
Shipping costs include VAT. All events, whatever their nature,
beyond the control of, such as force majeure, disaster, strike, decision, etc.
or transport stoppage, which would tend to delay, prevent or render exorbitant
of the supply, constitute, by express agreement, a cause for suspension or cancellation of the supply.
to terminate the obligations of at its discretion, without compensation to the customer. Visit
In any event, any delay in delivery shall not give rise to any claim for damages, withholding or compensation.
cancellation of current orders.
Delivery times: Any delivery times indicated are average times and correspond to the following periods
processing and delivery times. Delivery times vary according to destination and do not include
public holidays and weekends. Delivery is by COLISSIMO.
ATTENTION: due to an excessive number of undelivered parcels for lack of information, from now on
for any return of a parcel to us due to an error on your part when entering your details
or due to incomplete information, a name missing from the mailbox, intercom… we
will charge you a flat rate of 10 euros for the cost of sending a second delivery. The return of a
Unclaimed parcels will also be charged at 10 euros.
Payment for purchases can be made by credit card via the secure website
(Crédit Agricole secure payment solution), or by cheque in Euros only, to
To the order of Monsieur DORMION.
Payment by cheque :
The order is taken into account upon receipt of the check. It cannot be processed until receipt of
this one.
Only cheques for which the account is domiciled in France or with a French bank and issued by
in Euros are accepted.
Payment by credit card :
The bank cards accepted by the “Paiement en ligne Crédit Agricole” payment solution are:
Visa, Eurocard, Master Card.
Our site is protected by a security system.
An invoice is issued for each shipment.
In accordance with article L 121-20 of the French Consumer Code: The consumer has a period of
seven clear days to exercise his right of withdrawal without having to justify his reasons or pay any compensation.
penalties, with the exception, where applicable, of return shipping costs.
The period referred to in the previous paragraph runs from the date of receipt for goods or from the date on which the goods are delivered.
acceptance of the offer for services. When the information specified in article L.
121-19 have not been provided, the withdrawal period is extended to three months.
However, when this information is provided within three months of the date of the
of receipt of the goods or of acceptance of the offer, it starts the seven-day period mentioned in
first paragraph. Where the seven-day period expires on a Saturday, Sunday or public holiday, or
holiday, it is extended until the next working day.
For further information, please visit the official website of the Direction Générale de la
Concurrence, de la Consommation et de la Répression des Fraudes. The purchaser may either exchange the
or be reimbursed within 15 days of receipt of the order.
if the item doesn’t work.
On the other hand, we are unable to accept :
– Packages for which there is nothing attached to identify the sender (no. of
order, surname, first name, address), which are entered on the return form.
– Return shipping costs are the responsibility of the sender, who must send the products to the following address
next :
If the Buyer wishes to be reimbursed, he/she must send an email or letter requesting the reimbursement.
reimbursement. will then credit its bank account with the amount of the credit note.
as soon as possible. No COD return shipment will be accepted, regardless of the type of shipment.
or the reason.
For any information or question, By phone, Monday to Friday, 10:00 to 12:00 and from
2pm to 5pm (GMT+1) on 06 64 86 32 48. – Send us an email: Contact us
All texts, comments, works, illustrations and images reproduced on the sites are protected by copyright and other intellectual property laws.
and for the whole world.
In this respect, and in accordance with the provisions of the French Intellectual Property Code, only the use of the website is permitted.
for private use, subject to different or even more restrictive provisions of the Code de la
intellectual property is authorized.
Any other use constitutes an infringement and is punishable under French property law.
Intellectual (except with prior authorization from ).
Total or partial reproduction of the catalog is strictly forbidden.
The products offered comply with current French legislation. shall not be held liable for any failure to comply with the above.
legislation of the country where the products are delivered. It is the buyer’s responsibility to check with the authorities
possibilities of importing or using the products or services it plans to offer.
The photographs and texts reproduced and illustrating the products presented are not binding.
contractors. As a result, cannot be held liable in the following cases
in the event of an error in one of these photographs or texts. cannot
be held liable for non-performance of the contract in the event of stock shortage or
unavailability of the product, force majeure, disruption or total or partial strike, etc.
postal services and means of transport and/or communications, flood, fire. shall not be held liable for any indirect damage resulting from the
loss of profit, loss of opportunity, damages or expenses.
This contract is governed by French law. The language of this contract is French.
In the event of a dispute, the courts of Nanterre – 92 (France) shall have sole jurisdiction.
In accordance with the French Data Protection Act (Loi Informatique et Libertés) published in the Journal Officiel of January 6, 1978, the purchaser
has a right of access, rectification and opposition to personal data concerning him.
For further information on these texts, please visit the official website of the
Commission Nationale de l’Informatique et des Libertés. This information is available in French,
Spanish and English. undertakes not to divulge any information
communicated on the site by buyers and visitors. These are confidential. They do not
will only be used by its internal services to process your order and for the following purposes
reinforce and personalize communication, in particular through information letters or e-mails, and
in order to personalize the site in accordance with the preferences of the user.
users. The present article shall not prevent the assignment or transfer of activities to a third party. For
To do so, simply send us a request by e-mail or post, indicating your address.
email, last name, first name, address. EMAIL : Contact us